Services structure and fees review and benchmark internationally and regionally

The client, which is a government entity, wanted to achieve two things:

  • Review and update its services structure and fees
  • Study how to control and charge for new services that are planned to be offered in the future.

Pace Consultancy performed the requested support in both areas by understanding the current situation, not only from a services point of view, but also from the overall strategic direction how these services contribute to availing a better environment to grow the sector, yet still conform to its regulations. This was supported by a detailed benchmark against regional and international similar bodies.

The results were submitted to higher authorities in the government and they went through the approval process smoothly. Pace Consultancy did not only provide recommendations, but also orchestrated the whole process until the new proposal was approved, and ensure the back-end system is ready to adapt to the new changes once they are launched.

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